1. How does a server package work?
It's simple. You purchase a group of dedicated servers and they all share the same bandwidth allotment. The dedicated servers can be spread across different locations. For example, you buy the 3 Server Package which gives you access to 3 dedicated servers with a total bandwidth allocation of 10Gbps unemtered. So you can put one server in Los Angeles, one server in London and one server in Frankfurt an all three servers will share the 10Gbps unmetered connection!
2. Which locations is the server package available in?
We currently offer the server package deal in in Los Angeles, Atlanta, New York City, Chicago, Amsterdam, Prague, London, Stockholm and Frankfurt. We are always looking to add new locations.
3. Can the bandwidth be increased?
Yes, you can request that the bandwidth for your server package to be increased should your needs require it.
4. Can each dedicated server have a different specification?
Yes, each dedicated server in the server package can have a custom setup.
5. Is streaming allowed?
Streaming of legal content is permitted.
6. What forms of payment do you accept?
We accept Visa, Master Card, American Express and PayPal. International clients often are recommended to pay by PayPal. For large purchases, the option of a wire transfer payments is available. - If you wish to pay by wire transfer please contact our sales team for the necessary information. The sales team can be reached at firstname.lastname@example.org.
7. Will you help me migrate my service to Servstra?
We currently do not offer a migration service at this point in time.
8. Do I need to sign a contract?
No. Our plans are paid on monthly basis without any further commitments.
9. Are taxes included?
All of the prices listed are without taxes. GST is only added to companies or individuals from Australia. The rest of the orders are free of tax.
10. How do you resolve a DMCA issue?
If we receive any DMCA notice regarding an activity on dedicated your server you will be contacted via email and you will be asked to remove the content.
11. What's your network uptime guarantee?
Servstra offers a 100% uptime SLA on our entire network infrastructure.
12. How do I cancel my dedicated server?
You can cancel your dedicated server through the control panel.